Classic Metalink retired the last weekend. New flash-bashed Metalink currently faces a lot of problems (to be honest: it is at the moment [12th November 2009] completely unusable). Beside this major errors there are other problems: such as incredible high cpu demand (on my system flash player takes 100% CPU accessing metalink).
If you´re looking for a non-flash alternative there is an HTML metalink interface available. You can find it here: https://supporthtml.oracle.com. At themoment the HTML portal is extremely slow and unstable….. but for companies which do not allow flash to be installed at all the only solution.